Frequently Asked Questions

Find answers to common questions about ordering, shipping, returns, and more. Can't find what you're looking for? Contact us.

1. Ordering

How can I place an order?

Add products to your digital shopping cart via shop.
If you have questions, please contact us via email.

Is my product in stock?

All most common products are available from stock and will be sent the same day when ordered before 1pm, or the next (working) day, when ordered after 1PM. When a product is in back order, we will inform you per email when we expect to deliver the product. 

How do I change my delivery address?

You can only change your order if you haven't received a shipping confirmation yet. Contact our customer service via email to adjust the name or address of your order.

How do I change a delivery address to a pending order?

You can only change your order if you haven't received a shipping confirmation yet. Contact our customer service via email to adjust the name or address of your order.

How do I change a delivery address to a pending order?

How you can change the address of a pending order depends on the delivery service that delivers your package. Please contact our customer service via email.

  • Haven't received a shipping confirmation? Please contact us to change your address.
  • If your package is already too far in the delivery process, this is unfortunately no longer possible, not even via Customer Service. There'll be a notification on your Track & Trace page. You can ask the residents of the wrong address if you can pick up the package there or ask them to refuse your package. Your order will be returned to us and you'll receive a refund within 14 days.

How do I cancel my order?

You can only cancel if your order hasn't left the warehouse yet. Was your order already shipped? You can refuse it at the door. We will charge 15% restocking fee and full shipment costs.

What kind of transport options do I have?

We always choose the best trusted logistical partner for package or postal delivery. When you order a product that will be shipped on a pallet, this is done on subsequent calculation. When you live in The Netherlands, you can come and pick up the goods at our warehouse.

2. Order, change or cancel

What return options do I have?

You have the following options, after you have received your product(s):

  • Exchange your product for a new one for free (when incorrect ordered).
  • Return your product and get a refund (see return form attached with every mail confirmation).
  • Products can only be returned within 1 week after receiving it.
  • A copy of the email as send to us including the invoice should be included in the returning shipment.

What are the exceptions for returns?

Understandably, you can't return the following items:

  • Products that have been unsealed.
  • Products that have been used.
  • Products that have been damaged.

What are the return requirements?

  • Within 7 days you can return your product after receiving it. The transport costs will be yours.
  • To get the full purchase price back, it's important to return your product in its original condition and undamaged.
  • You have manufactory warranty on your product.

What do I have to do to return my product?

  1. Register your return per email.
  2. Prepare your product for the return trip:Pack it well and sturdily and in its original packaging. That way, you can keep the product damage-free, and we might be able to make someone else happy with it. No longer have the original packaging? No problem. We'll look at the condition of your returned product and determine what the depreciation is based on that;
    Ship the product in a box that closes well
  • Delete your data and account if necessary. A copy of the email as send to us including the invoice should be included in the returning shipment.
  • Send the product back with a transporter from your choice. Please keep your return label as a proof that you have sent the product to us, so that you can track and trace when it is lost.
  1. Inform us that you have sent it by email.

3. Payments

How can I pay?

You can pay online with many different pay options like iDEAL, PayPal, MasterCard and Visa. You can find all options at the check-out page.

Where can I find my order?

As soon as we ship your order, we'll send you the invoice attached to the shipping confirmation. Did you just place an order? Wait until your order has been shipped. The invoice will be available when finished your ordering process and will be attached to your email confirmation. Do you have questions about your invoice? Contact us by email.

Why haven't I received an order confirmation yet?

Check whether the money was transferred.

  • If our payment platform is busy, a payment can sometimes get delayed. Still haven't received an order confirmation after one hour? You can get help quickly if you contact us per email. We'll send you the order confirmation.
  • Make sure to also check your spam inbox, sometimes the order confirmation ends up there.

Was the money not transferred? In that case, the payment failed. You can place your order again. We don't process orders without a successful payment, so you don't have to worry about receiving two orders.

4. What is the delivery time?

Delivery time

The most common items are standard stock items. However, if something is not in stock and cannot be delivered within 3 working days, you will be notified by email.

Back order(s)

Orders with items that have a delivery time longer than a week will always be discussed with you / confirmed to you first.